On October 12, Howling Entertainment CEO Go Yoon Young released an official statement addressing the controversy. “I sincerely apologize to all the fans who were hurt and disappointed by Ren‘s words and behavior,” the CEO stated. Go also acknowledged the company’s responsibility, emphasizing that artists must be accountable for how they communicate with their supporters. “We fully recognize the responsibility that comes with an artist’s words and actions toward fans, and we acknowledge that our company’s management and guidance were insufficient.” The agency further promised to strengthen internal training and supervision to prevent similar incidents and rebuild fans’ trust.
The controversy began when Ren exchanged messages with a fan through a paid subscription-based communication service. After the fan expressed disappointment over his late appearance, saying, “I’ve been waiting for you this whole time,” Ren reportedly responded defensively while explaining that he had logged in shortly after finishing work. “Ugh, what do you want me to do? Why are you complaining to me? You’re seriously getting on my nerves,” he replied. His irritated tone quickly drew criticism after the exchange became public, with many questioning whether such a response was appropriate toward fans paying for direct communication with their favorite idol.
CHASER, a five-member boy group that debuted in February with its first single, “Sweet Like Sugar,” is still in the early stages of establishing its presence in the K-pop industry. As building strong relationships with fans is especially important for rookie artists, Ren’s behavior and the agency CEO’s subsequent apology have placed the group under unwanted scrutiny. Attention is now focused on how Ren will address the controversy and whether he can regain the trust of disappointed fans.
Sources: Daum